By Tony Sheehan - thehrdirector.com The use of digital tools for learning continues to be an area of both great promise and great frustration for many organisations. With the consumerisation of IT, Google have taught us to search, LinkedIn to connect, Wikipedia to access knowledge and...
By Glyn Davies - trainingjournal.com Organisations are increasingly aiming for best practice management that demands a consistent, well-documented approach to staff development, Glyn Davies says Recent economic turmoil, changes to pension rules and the expectation of good health in later years mean that more people are having...
By Claudine Kapel - hrreporter.com What do your employees see when they contemplate their future with your organization? Are they excited by the ripe potential for new opportunities and the possibility of progression? Or do they expect they will need to move on to another employer if...
By Kella Price - astd.org The sharing site enables trainers to boost learner engagement while promoting best practices with peers. Once viewed as technology for recreational purposes, Pinterest has earned a following from training and development professionals. What it is Pinterest is a social media site focused on...
By Martin Couzins - personneltoday.com Should you use your own staff or third parties to train employees? Does learning and development (L&D) work better outside the HR function? And if e-learning is the future, how do you make sure it works? Martin Couzins travelled to the...
By Brendan Mcgowan - cio.com.au A survey of 200 CIOs finds that most well-meaning efforts at IT leadership development aren’t very successful. The top two tiers of IT leadership - the CIO's direct reports and their direct reports - do many things well, such as vendor management...
By Peter Laurie - callcentrehelper.com Peter Laurie of Power Partners Development reports on the secrets of building a performance-focused training department. Avoiding “The Sheep Dip” It is a fact that many call centre agents are still being subjected to the age-old training ritual of “sheep dipping”. This is...
By workforce.com Your organization's employee training and development is critical — and directly impacts the customer experience. Download Best Practices in Training and Development to discover new ways of approaching training and development that will not only directly impact your customer experience, but also your bottom...
By Graham Scrivener - hrmagazine.co.uk As many HR professionals are aware, behaviour change is key to knowing if leadership training and development has been effective. But it's being able to demonstrate and sustain change as well as show that behaviours are having a positive impact on...
By Graham Scrivener - hrmagazine.co.uk As many HR professionals are aware, behaviour change is key to knowing if leadership training and development has been effective. But it's being able to demonstrate and sustain change as well as show that behaviours are having a positive impact on...