By Peter Laurie - callcentrehelper.com Peter Laurie of Power Partners Development reports on the secrets of building a performance-focused training department. Avoiding “The Sheep Dip” It is a fact that many call centre agents are still being subjected to the age-old training ritual of “sheep dipping”. This is...
By Sandeep Chand of iCIMS - venturebeat.com This post was authored by Sandeep Chand, Director of Research & Development at iCIMS. iCIMS is the leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions. There is a growing awareness among decision makers of what big data is, what...
By Helen Giles - hrmagazine.co.uk It’s now a few years since David McLeod and Nita Clarke’s ‘Engage for Success’ report came out, and they have inspired several high profile employers to promote the Engage for Success movement. Their recent review has identified four 'enablers for engagement': strong...
By Scott Edinger - forbes.com It has become vogue in talent management to focus on strengths as a means to developing leadership skills. This is hardly a new idea since Peter Drucker was talking about this over 40 years ago when he wrote in The Effective...
Sports teams have realised the potential of taking a data-driven approach to recruitment, but with staffing taking up a large chunk of firms' costs, is corporate recruiting ripe for the same transformation? LinkedIn's algorithms use recruiters' established preferences to suggest candidates for jobs. Photograph: David Loh/Reuters By...
By Linda Eroke - thisdaylive.com One major challenge managers and supervisors face while implementing organisational change is overcoming employees’ resistance to change. For most organisations, the last decade has been fraught with restructurings, process enhancements, mergers, acquisitions, and layoffs, all in hopes of achieving revenue growth and...
By workforce.com Your organization's employee training and development is critical — and directly impacts the customer experience. Download Best Practices in Training and Development to discover new ways of approaching training and development that will not only directly impact your customer experience, but also your bottom...
By Shelley Crofts - managementtoday.co.uk From tribunal fees to whistleblowing rules, employment legislation is being overhauled this summer. Shelley Crofts runs through the changes employers need to know about. With so many changes to employment law due to take effect over the summer, it's hard to keep...
By Joy Persaud - hrmagazine.co.uk HR should play a pivotal role in business strategy, particularly in organisations that consider their people a key asset. But the way to the CEO’s heart involves engaging with other business functions, talking their language and overcoming some intrinsic barriers. Does any...
By Tom Newcombe - hrmagazine.co.uk Employers who use incentive and reward schemes are failing to measure their impact or align them to business objectives, according to research published today by benefits provider Edenred. The report, Getting more from employee reward and incentives, found although 49% of employers...